GUAVA International works with hotels, corporations, destinations, government agencies, and global partners to deliver solutions that create business value while generating positive environmental, social, and wellbeing impact.

We are looking for a highly organized and dependable Operations Coordinator to support our growing activities in Malaysia and the region.

This role is ideal for someone who enjoys coordinating people, managing details, ensuring timely follow-up, and maintaining high standards of execution. 

The successful candidate takes pride in keeping operations running smoothly and ensuring customers, partners, and internal teams receive excellent support.

What You'll Gain

• Exposure to regional and international projects

• Opportunity to work with hotels, tourism organizations, corporations, and government stakeholders

• Experience supporting sustainability, wellness, and impact-driven initiatives

• Opportunity to grow with a fast-growing regional organization

What You'll Do

Order & Operations Management

• Manage customer orders through the ERP system from order confirmation to delivery

• Maintain accurate customer, order, inventory, and project records

• Coordinate with suppliers, logistics partners, and internal teams to ensure smooth fulfillment

• Monitor order progress and proactively resolve issues that may affect delivery timelines

• Ensure documentation and operational processes are completed accurately and on time

Coordination & Administration

• Coordinate meetings, follow-ups, and stakeholder communications

• Prepare quotations, proposals, presentations, reports, and supporting documents

• Track project timelines, action items, and deliverables

• Maintain organized records and documentation across projects and accounts

• Support implementation of client projects, events, and partnership activities

Customer & Partner Support

• Serve as a coordination point between customers, partners, suppliers, and the regional team

• Provide timely updates and follow-up on requests, orders, and project activities

• Support relationship management by ensuring a professional and responsive customer experience

What We're Looking For

• Based in Peninsular Malaysia

• Diploma or Degree in Business, Hospitality, Tourism, Operations, Supply Chain, Administration, or related fields

• Experience in operations, administration, customer service, hospitality, order management, procurement, supply chain, or project coordination

• Comfortable working with ERP, CRM, inventory, or business management systems

• Strong attention to detail and commitment to accuracy

• Excellent organizational and time management skills

• Professional written and verbal communication skills

• Able to work independently while coordinating with regional teams

• Proactive, dependable, and responsive

Ideal Candidate

You are someone who:

• Takes pride in keeping operations organized and running smoothly

• Enjoys coordinating people, processes, and timelines

• Follows through on commitments and ensures tasks are completed properly

• Notices details that others may overlook

• Communicates clearly and professionally

• Finds satisfaction in helping orders, projects, and partnerships move from planning to successful execution

Performance Indicators

Success in this role will be measured by:

• Accuracy and timeliness of order processing

• Effective use and maintenance of ERP records

• On-time completion of operational and project tasks

• Responsiveness to customers, partners, and team members

• Quality of coordination and follow-up

• Ability to identify and resolve issues before they become problems